Russian Caravan

Postage & Delivery

We aim to get all orders placed through our website dispatched within 24 hours. If your order does not arrive within 7 days of dispatch, please contact us on the following details and someone will be in touch as soon as possible to help you.

We use a 48 hour tracked courier for deliveries. Please see our guide on postage rates below:

Collect In Store

If you are local, you are welcome to place an order and collect it from our store. Please select the 'Collect In Store' option when placing your order on the checkout page. We will endeavour to have your online order ready within 24 hours. Please contact us at the above details for updates on your order.

Returns:

In the unfortunate event you are wanting to return your goods, you should contact us first for confirmation, then mail your goods to: Estate Tea Co, 12 Wellington Street, Gateshead, United Kingdom, NE8 2AJ.

Returns are only valid for 30 days from the purchase date. We are unable to accept returns after this time period. You will be responsible for paying for your own shipping costs for returning your goods. You should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item and cannot be held liable if we do not. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. However, if you are receiving a refund for a defective item, your return postage will also be refunded up to the amount of £10 maximum.

If you are a consumer, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out below in Section 18. This means that during the relevant period, if you change your mind or decide for any other reason that you do not want to receive or keep a product, you can notify us of your decision to cancel the Contract and receive a refund.